Phone Banking Officers - Domestic and International Process in ICICI BANK

Phone Banking Officers - Domestic and International Process in ICICI BANK
Location: Thane, Hyderabad.


Job Description :

The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).


Location: Thane, Hyderabad.


Key Deliverables:

•  Handle and resolve customer complaints/ queries over phone.
•  Provide customers with relevant product and service information.
•  Cross sell new product and service opportunities to customers over phone.
•  Provide feedback to the team leaders about product / process.

Key Skills:

•  Good Communication Skills (English & Hindi Language).
•  Open to work in rotational shifts.

    Qualifications:

•   Age less than or equal to 28 years.
•   Graduates in any discipline.
•   0 - 2 years experience in call centers handling domestic and international customers.

To Apply Go to this Link :

https://www.icicicareers.com/icici_career/walkindrives-phone-banking.html